Help Center

Account access is currently provisioned through sales. Email support@quickkyb.com with your company name and intended use, and we will follow up with access details.

You need the company's 8-digit Company Registration Number from the Companies Registry, or its Business Registration Number in the format 12345678-000. Both appear on the Business Registration Certificate and the ICRIS public registry.

Once your account is provisioned, log in, choose New Search or Create Case, enter the registration number, select the documents you need, add optional services, review the cost estimate, pay, track progress, and download the report when complete.

When a company has corporate shareholders, you may need to investigate those companies to find the natural persons who ultimately own or control the business. Each corporate shareholder investigation is a separate Entity Search with its own payment. You choose which shareholders to investigate.

QuickKYB calculates direct ownership, indirect ownership through corporate entities, and circular ownership using matrix inversion. Anyone with at least 25% total ownership (direct plus indirect) is flagged as an Ultimate Beneficial Owner.

Entity verification and document extraction usually complete within minutes, depending on ICRIS and IRD response times. Single-entity searches are faster than multi-layer searches.

Once payment is made, processing begins and modifications are not possible. You can cancel before payment and reconfigure the scope as needed.

For incorporated companies: NAR1, NNC1, COI, AOA, and BR_CERT. For unincorporated businesses: BR_EXTRACT and BR_CERT. Availability depends on what the registry has on file.

Documents are included in your compliance report. You can view them in the dashboard, download individual PDFs, download the complete report, and access them for up to 7 years.

Yes. Reports can be downloaded as PDFs for email, shared via a secure link with expiration options, or white-labeled with your branding on Enterprise plans.

Incorporated company searches start at a HKD 100 base fee plus document retrieval costs. A standard bundle is HKD 200 with a HKD 100 document budget. See the pricing page for the full document and add-on schedule.

Credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and bank transfer for Enterprise customers.

Once a search is completed, refunds are not available because document retrieval costs are incurred. If a search fails due to a system issue, we will credit your account or re-run the search at no cost.

Yes. Invoices are generated for all searches and are available in the dashboard under Billing History.

Go to the login page, choose Forgot Password, enter your email address, and follow the reset instructions in the email.

We use encryption in transit and at rest, role-based access controls, activity logging, and tenant isolation. Security documentation is available on request.

Yes. See the API Documentation page for integration details, endpoints, and webhooks.

Once API access is provisioned, log in, go to Settings → API Keys, choose Generate New Key, and store the key securely.